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Facts and Figures

  • 3 million Britons damaged property when visiting UK hotels
  • UK guests checked out with £5m worth of stolen bathrobes
  • 80% of guests have taken something as a memento of their stay
  • 336,000 beds have been broken
  • 672,000 electrical items (kettles, irons, hairdryers etc) needed to be replaced
  • Over 300,000 TV sets ruined

*Source 'More Than Business' over a 5 year period

As Recommended by the Minister of Tourism

Guestscan with the Minister of Tourism

"I was very interested to see Guestscan's solution..."
John Penrose, Minister of Tourism

What is Guestscan

Guestscan is a groundbreaking initiative that promises to safeguard Britain's small hotels, B&Bs, Holiday homes and Caravan and camping sites from 'nightmare guests'.

The Guestscan Association - the first of its kind in Europe - will allow accommodation owners to check out customers before confirming a booking.

Members of the association will have access to an online database of known troublemakers.

It means they can identify and easily filter problem guests in advance - reducing the risk of trashed rooms, non-payment or anti-social behaviour.

The majority of guests are a delight to have but it only takes one bad guest to ruin the experience for other guests as well as ruin your hard earned reputation.

The scheme relies on a comprehensive online database that members can access instantaneously via a PC, laptop or smartphone.

Guestscan complies with the data protection laws and maintains records on past offenders. Members of the Association are provided with a unique access code in order to retrieve information about a specific guest immediately.

If no adverse report appears, accommodation owners can rest easier in the knowledge that the customer has had no previous recorded misdemeanours - and accept the booking.

Guestscan is not a B&B Blacklist, and does not intend its services to be a blacklist. Through innovative strategies, we have avoided the blacklist route and provide a service that helps safeguard Britain's small hotels, B&Bs, Holiday homes and Caravan and camping sites.

Guestscan will also enable owners to reduce risk in the increasingly complex area of insurance and litigation by providing an introduction to specialist insurance and legal advice.

Members will also be able to take advantage of a free tailor-made booking system.*

For less than £1 a week Guestscan provides members with all the above and something invaluable:

A better night's sleep.

*The Booking Diary is free for up to 5 bedrooms or properties. More than this there will be a £10 charge per room/property.

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